December 18, 2008 - "I came to Keene in 2000 for Keene. We sought this community out," stated Neil Giarratana, president of Lucidus Corporation during his 2008 Hannah Grimes Entrepreneur of the Year Award acceptance speech. "When my business grew from three to twelve employees, we couldn't have done it without the Hannah Grimes Center. I fell more in love with Keene and its entrepreneurial spirit."
By Jessica Arriens
Keene Sentinel Staff
Monday, November 10, 2008
One snowy New Hampshire day a few years ago, Marc D. Spinale became officially fed up with his Internet. He was planning to telecommute from his Hancock home due to the weather, but the storm knocked out his Internet. “And that really was the straw that broke the camel’s back,” he said.
The satellite Internet he had at home was slow and unreliable. So Spinale took matters into his own hands. In May 2007, he founded ConVal Technology, which offers wireless broadband Internet to users in the Hancock area. “I had the means and the know-how to do something about (my Internet),” Spinale said.
But there are thousands of other Monadnock Region residents who lack those things. This represents one of the greater challenges facing the region, and the entire state, today: how to provide widespread, affordable high-speed Internet access. As a whole, New Hampshire ranks above average on high-speed accessibility, when compared to other states, according to Michael A. Vlacich, director of the division of economic development at New Hampshire’s Business Resource Center.
But in the Monadnock Region, more than half of the population — mostly everywhere outside Keene — has little or no broadband access, said Mary Ann Kristiansen, executive director of the Hannah Grimes Center, a business development agency based in Keene. The need for speed in the Monadnock Region Broadband is a generic term for high-speed Internet. Internet access through DSL and cable are both considered broadband. Dial-up, which connects to the Internet through phone lines, is not.
In 2006, Kristiansen helped the Hannah Grimes Center create the Pinnacle Mountain Broadband Committee, a group of local residents and business leaders who, like Spinale, needed broadband. The committee is helping to support local efforts to boost broadband coverage, and has met with FairPoint Communications to learn about its merger with Verizon. As part of the merger, FairPoint promised to expand DSL access in the state.
The local group’s goal is to bring broadband access to 95 percent of rural areas in the region, Kristiansen said, but the need for any expansion is urgent.
She cites a 2007 report by the Kauffman Foundation — a Missouri-based foundation devoted to promoting entrepreneurship — which shows that states without widespread broadband access have a diminished economic advantage. Home sales can also decrease, and businesses will move, if a region does not have sufficient broadband, said Brian R. Foucher, owner of WiValley, a local Internet company.
Like Spinale, Foucher started WiValley after being frustrated with his own Internet speed. WiValley serves homes in 16 towns in the Monadnock Region, generally to the north and east of Keene. ConVal and WiValley use wireless technology to provide Internet access. Instead of running cables to individual homes, which then have to connect with a local DSL or cable office, the connection is made between a transmitter — set on high locations like a tower or hill — and a fixed receiver in a home or business.
The speed is the big difference between wireless and other types of broadband, Foucher said.
The geography poses challenges to broadband
With wireless technology, challenges are often about finding a line of sight — a clear path from the office or transmitter beaming out the Internet signal to the home or business receiving it. “Line of sight is the best, most reliable way to offer service,” Spinale said.
But with the Monadnock Region’s rolling terrain, a clear line of sight is not always possible. When WiValley or ConVal work to cover a region, they survey the geography and population density to find the most effective places for wireless transmitters.
Part of this process is building relationships with property owners, to allow the companies to place transmitters on their land — which Foucher said is another challenge in trying to expand broadband access. Some people have preconceived notions of the transmitters as huge cell towers on their property, Foucher said. The reed-thin towers WiValley sometimes uses are barely above tree height, he said.
WiValley’s plan to expand to Fitzwilliam has met with resistance from one resident who says the proposed tower — which abuts his property — will affect his property value. There is also some confusion about whether the tower can be built outside Fitzwilliam’s wireless communication overlay district, an area of town designated by a municipal ordinance for towers, including cell-phone and radio transmission towers.
The proposal is set to go before Fitzwilliam’s planning board later this month.
ConVal and WiValley also face a challenge that would be a blessing to many other businesses: high demand. Every time his company is in the news, Foucher said, visits to WiValley’s Web site skyrocket, and people call demanding service. Customers may be at the ready, Foucher said, but the infrastructure to support increased demand doesn’t currently exist.
Spinale agreed, adding that the demand can sometimes be overwhelming for a small business like ConVal. After a recentmerger with another wireless broadband company in New Ipswich, Spinale said he serves around 200 customers.
The state gets involved in bringing access to areas
When FairPoint Communications bought all of Verizon’s New Hampshire land lines in March, the company promised to expand DSL within 12 months of the merger. The N.H. Public Utilities Commission, which negotiated the sale, placed a timeline on FairPoint’s DSL expansion: by September 2009, availability must reach 75 percent.
The delay in FairPoint’s expansion of service means an increase in demand on smaller businesses like ConVal and WiValley. “There is a feeling from people that they’ve been forgotten,” Spinale said.
Jill H. Wurm, FairPoint’s corporate communications manager, said the company is committed to the September 2009 deadline. The company is building a core network, she said, which will allow DSL expansion to be spread out into the broader community.
FairPoint currently has DSL service in the greater Keene area, Wurm said, including Spofford, Marlborough and Winchester, though there are still pockets in those towns without service. Fairpoint’s commitment will help to establish a base for broadband progress in the state, said Vlacich, of the state’s Business Resource Center.
But it’s not the only solution.
“A one-size-fits-all approach does not work” when it comes to expanding broadband in New Hampshire, Vlacich said. So in addition to the statewide progress of FairPoint, regional approaches — like WiValley and ConVal — are needed, he said.
Kristiansen agreed, adding that FairPoint has been “phenomenal” in working with the Pinnacle Mountain Broadband Committee to expand broadband. “But they know they can’t serve the whole area,” she said.
The state has complimented this local private progress with funding — including more than $100,000 in broadband grants given out through the Business Resource Center. WiValley was one grant recipient. The grants leveraged more than $1 million in private and public sector financing, Vlacich said, and this dual approach will help bridge the state’s infrastructure gap.
The future of broadband in the Monadnock Region
Just 10 years ago, when Vlacich began his work in the division of economic development, the Internet was considered a nicety rather than a necessity. Broadband today is integral to everyday life, he said, the equivalent of roads, bridges and water — an essential piece of infrastructure.
On the state level, Vlacich said agencies are working to set a path toward this goal. They are looking at state resources, such as towers, to expand broadband access, and developing a wireless broadband network in Coos County with the help of the federal government.
Locally, ConVal and WiValley were joined by Great Auk Wireless — a Vermont wireless broadband company that expanded coverage into areas east and north of Keene in fall 2006. Keene residents can also access high-speed Internet through Sovernet Communications, based out of Bellows Falls. In August, Sovernet acquired all DSL and dial-up Internet customers of Keene-based WebRyders, Inc.
ConVal recently merged with another wireless broadband company out of New Ipswich, NHwisp. The merger allows his company to do more than a small business would, Spinale said.
And Foucher recently began WiValley as his full-time job, working to expand his company’s coverage area.
Kristiansen said the Pinnacle Mountain Broadband Committee will continue to support any efforts that expand broadband. They are also working to raise awareness of the process of broadband expansion. Building infrastructure requires investment and construction, she said, which means time and money.
She knows the demand in the region is great, Kristiansen said. And her one message to those waiting customers?
“It is coming.”
October 13, 2008 - Markem-Imaje awarded a grant to the Hannah Grimes Center in Keene, NH. The grant supports the Hannah Grimes Center’s community and economic development programs, such as the Entrepreneurship Project which offers the skills, resources, and support needed for individuals to meet their business goals.
Dave Landry, Vice President of Global Sourcing & Supplier Quality Assurance at Markem-Imaje shares, "Markem-Imaje is proud to support the Hannah Grimes Center in Keene with a grant dedicated to fostering community and economic development." He also adds, “We are fortunate to live and work in a thriving community where entrepreneurs have this wonderful resource center to turn to where they can foster ideas and gain necessary skills required to launch a new business. The success of our community and the quality of life enjoyed by many in the Monadnock Region is a result of the good work being done by the Hannah Grimes Center. Markem-Imaje is part of this great community and proud to support this program.”
“Markem-Imaje was a start up business in 1911,” stated Mary Ann Kristiansen, Executive Director of the Hannah Grimes Center. “It would be impossible to measure the many ways since then in which this company has played a positive role in shaping our local economy and contributing to the vibrancy of our community. The support of Markem-Imaje will ensure a steady stream of new start ups with the same potential."
As an entrepreneurial organization, many of Hannah Grimes’ highest impact projects emerge quickly as an opportunity, offering a very small timeframe for action at a minimal cost to implement. In order to develop these community and economic development opportunities, Hannah Grimes developed the Key Partners Program to provide reliable, sustained funding for the core of the organization. According to Kristiansen, “While many of these high impact projects are virtually free to get started, they are dependent upon us being here with the lights on to get and keep the ball rolling."
Markem-Imaje is a world manufacturer of product identification and traceability solutions. With more than 95 years of experience, Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. Effective coding is the key to ensuring that everything we consume is fresh, safe and authentic.
By MELANIE PLENDA
Special to The New Hampshire Union Leader
Local nonprofit Hannah Grimes has gone nuts -- walnuts that is.
The group, which helps entrepreneurs get started in the marketplace, has teamed up with a Merrimack company to find a green way to renovate its 100-year-old building located on Roxbury Street just off of Main Street in an effort to spruce up the neighborhood.
"The building has three layers of paint that's sort of a tacky, fluorescent, burgundy color," said Tiffany Mannion, Hannah Grimes Center's building coordinator. "When you look at Main Street in Keene, it is pristine. The landscaping is impeccably maintained and the historic art and architecture of the buildings are also maintained. But you go one block away where we are on Roxbury Street and the neighborhood changes: there's no pristine landscaping, the sidewalks are chewed up and uneven. . . . We wanted to change that and with renovating our building, help restore the historic character of the neighborhood."
As a part of being a good neighbor on Roxbury Street, Mannion said the group wanted to make sure that any renovation would be environmentally friendly and would not adversely affect residents in the area or the people using the Hannah Grimes Center.
After months of searching and no luck, Mannion said she found out about Richard Forrest and his company Procare Services Inc., one of the only companies in the state to offer a "green" paint removal process.
He explained that by using a power blast of walnut shells or baking soda, he could take off the layers of paint from brick façade without damaging the building and without releasing caustic chemicals into the air. It works by using an industrial strength baking soda -- which is still food grade and water soluble -- in combination with compressed air. The particles actually create tiny explosions which then gently dislodge dirt and other matter from surfaces, Forrest said. Walnut shells, which create a more powerful blast, are also being used on this project and are swept up and either reused or disposed of at the end of the day.
"It doesn't pose any risks to buildings, plants or landscaping," he said. "And it doesn't pose any risk to our guys. When you use a commercial paint stripper, workers have to wear these huge fresh-air respirators. I liken them to the masks deep sea divers use, and they have to make sure that the chemicals running off the building are contained. With this process, you don't have to worry about any of that. If the walnut shells hit a car, for example, you just rinse them off with a garden hose, and that's not true, obviously, of chemical strippers."
Forrest said that commercial cleaning and restoration with baking soda was first used in 1979 when those working on the Statue of Liberty needed to find a way to clean the great, green lady without damaging her.
Forrest said the process is still not widely used but is highly effective in delicate exterior work.
"It's a slower process and the equipment is expensive so some people don't want to invest in that," he said. "I chose to invest in the technology and equipment, because I saw a niche that wasn't being met. More and more people are looking to find green ways to do this kind of work, and I wanted to be able to provide that service for people."
Richard Forrest, general manager of Procare Services Inc., left, and Richard Felix work on the Hannah Grimes building in Keene. The company is using baking soda and walnut shells to remove paint from the building in an environmentally friendly way. (COURTESY)
Regardless of what product your enterprise makes or what service it provides, it is important to systematically consider the steps required for protecting, managing, and enforcing your products, ensuring that you get the best possible commercial results from your ownership. Intellectual property protection (IP) may assist you in almost every aspect of your business: from development and competitive strategy; from product development to product design; from service delivery to marketing; and from raising financial resources to exporting or expanding your business abroad through licensing or franchising.
This presentation will cover the types of Intellectual Property Protection relevant to the entrepreneur (patents, trademarks, copyrights & domain names) and the importance of including IP as part of a business plan.
Kristina M. Grasso specializes in Patent, Trademark, and Copyright Law as a Registered Patent Attorney. She has over fourteen years experience in Intellectual Property Law and is an Adjunct Professor at Franklin Pierce Law Center in Concord NH. Kristina’s client base is comprised mainly of entrepreneurs and start-up companies.
To register, visit http://www.hannahgrimes.com or call 603-352-5063.
October 1, 2008 - Meet local artists and view demonstrations at the next Hannah Grimes Marketplace Meet-Up Days. All Meet-ups occur on Saturday from 11:30 a.m. to 2:30 p.m. The first Marketplace Meet-Up Day on October 4th, features Lambs & Thyme herbal dips, seasonings, and teas. All their packaging includes artwork that becomes a gift in itself.
Come and enjoy samples and explore the products of Lambs & Thyme with Judith Graves. Judith will also have autographed copies of her cookbook for sale, Season With Seasonings II. On October 11th, Mary Ellen Pellerin, a fiber artist from Keene, will share her experience quilting for more than 25 years. Mary Ellen comments on her work, “I find inspiration everywhere for my fiber art. I work from images that form in my mind. My work evolved from patchwork quilting to intricate scenes and abstract images.”
The Hundelrut Studio will be at the Marketplace on October 18th. Based in Plymouth, NH, Hundelrut Studio artists create natural and humorous designs for cards, stationary, and other products. Donald and Sarah Hundgen’s goals are to make people think and laugh with their artwork - goals that Hundelrut Studio has been fulfilling since 1989. For more information on Hundlerut Studio, call (603) 536-4396 or visit: http://www.hundelrutstudio.com.
The Marketplace Meet-Up builds connections between artisans and consumers by providing a venue for these two groups to meet. Hannah Grimes Marketplace is open seven days a week. For more information, call 603-352-6862.
September 30, 2008 - Helaine Iris will offer free half-hour business coaching sessions each month at the Hannah Grimes Center on Roxbury Street in Keene. Helaine offers solid advice and coaching for entrepreneurs and also facilitates the Hannah Grimes Entrepreneurship Program. As a professional Life & Business Coach, Helaine works in partnership with businesses to help them achieve extraordinary results based upon business owner's goals.
Helaine will be at the Hannah Grimes Center on the second Thursday of the month from 1:30 -4:30 p.m. To sign up for a free session, call 603-352-5063 or tiffany@hannahgrimes.com.
In 2001, Helaine Iris founded Path of Purpose Coaching, a life coaching company that develops and delivers top-quality information products and life coaching services to help professionals achieve greater business success while living a more complete and balanced life. She utilizes a broad range of professional experience in business management, training, program development and counseling.
September 29, 2008 - Looking for one-on-one business counseling for free? Gary Oden from the NH Small Business Development Center will work with clients at the Hannah Grimes Center on Roxbury Street in Keene. Gary offers free advice for businesses, and can help with any part of your business. He will be at the Hannah Grimes Center on the third Friday of the month from 1-4 p.m. and the first Wednesday of the month from Noon-3 p.m. To sign up for a free session, call Tiffany at 603-352-5063 or email tiffany@hannahgrimes.com.
New Hampshire SBDC is the only agency with full time, certified business consultants providing free one-on-one consultation to New Hampshire's Small Businesses. Each NH SBDC certified business consultant helps to create and sustain up to 17 million dollars in New Hampshire wages annually. The NH SBDC provides confidential, long-term management consulting and educational programs to more than 3,000 New Hampshire businesses each year. The NH SBDC is an outreach program of the UNH Whittemore School of Business and Economics, and a cooperative venture of the U.S. Small Business Administration, the State of New Hampshire (DRED), the University System of New Hampshire, and the private sector.
September 24, 2008 - Seize this opportunity to consult for free with an experienced graphic designer about your marketing & website needs. On the second Monday of each month, Nancy Salwen, of Salwen Graphic Design, will offer free lunch-time sessions at the Hannah Grimes Center, 12 p.m. - 1 p.m.
Nancy will offer participants advice on their printed materials and website design. Broader design topics will also be covered, such as: web design & development, e-commerce web sites, content management systems, database driven websites, logo, identity development, brochure & catalogs, newsletter & books, and packaging & signage.
This is a chance to get free advice and feedback - whether your needs are simple or complex, or you're starting from scratch or tuning up an existing website. Workshop participants will help drive specific design topics that Nancy covers. Group size is limited to six, ensuring more individual attention and engaging conversation with other entrepreneurs.
Nancy Salwen, owner and principle designer at Salwen Graphic Design, has been a typesetter, jewelry designer, movie projectionist, singer, preschool teacher, music educator, and longtime entrepreneur. In 1995, she founded Salwen Graphic Design, a small graphic design firm specializing in marketing and communication materials, in print and on the web.
To register, visit http://www.hannahgrimes.com/calendar or call 603-352-5063. Remember, class size is limited - so register today.